But, again, operationally it's quite strong. 24/7/365 customer support is available not only by live chat and email, but by phone. It offers free site migrations with some dedicated attention paid to making a transfer as smooth as possible. And, if you're willing to go for one of the higher-end plans, the company has put some serious attention into performance and caching.
But your service provider isn't your only worry. If you've opted for any third-party email integration, like combining your email with a third-party customer relationship management (CRM) provider (such as Salesforce), that opens your company's email up to either data-snooping apps deployed by Salesforce or to any data breaches that originate with that service. So the more informed you can be about what's attached to your email service, how that data's being used and accessed and especially by whom, the better off you'll be when it comes time to send confidential email.
BigCommerce is a bit different from our other hosting plans in that it's a SaaS (software-as-a-service) provider instead of an IaaS (infrastructure-as-a-service) provider. In other words, rather than renting space on a virtual machine where you setup and configure your own site, BigCommerce provides you with an app you login to that creates and online store. 
To choose the best web hosting service for your website needs you need to consider many options like, how much do you want to spend? How much space do I need? Do I need a domain? There are some top quality web hosts around who have been in the industry many years, so they can offer you a higher level of service than some web hosts who can charge nearly 3 times as much. So with web hosting you don’t always get what you pay for. Try to stick with reputable companies, who you know will have the best uptime and reliability for you website.  They usually can afford to offer you better deals also as they have economies of scale from hosting many hundreds of thousands of websites. Sites like eHost.com, iPage.com, BlueHost.com are first class website hosts who you should definitely consider.
You could think of the sites that share your server as your roommates; there's really not that much separating you from them. Sure, you can close the bedroom door, but they can still cause nightmares for you in the kitchen and the bathroom. In web hosting terms, all the sites share a single server's resources, so huge traffic spike on Site A may impact the neighboring sites' performances. It's even possible that another site could take down the shared server altogether, if it crashed hard enough.
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